Frequently Asked Questions

Everything you need to know about your beauty shopping experience.

Are the products on Feel22 authentic?

Yes, we guarantee 100% authenticity. We source all our products directly from authorized distributors and official brands to ensure you receive only genuine beauty items.

How long does shipping take?

Standard delivery typically takes 1-3 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your shipment's progress.

What is your return policy?

We accept returns within 14 days of delivery, provided the products are unopened, unused, and in their original packaging due to hygiene and safety regulations.

What payment methods do you accept?

We offer a variety of secure payment options, including Cash on Delivery (COD), major Credit/Debit cards, and digital wallet transfers.

Do you offer international shipping?

Currently, we focus on providing the best service within our local regions. Please check our shipping page for the most up-to-date list of served locations and rates.

How can I track my order?

You can track your order by clicking the link in your confirmation email or by logging into your Feel22 account and visiting the 'My Orders' section.